TERMS & CONDITIONS
Custom Order Payment Policy
Balances less than $75 are due in full before the order is shipped. Balances greater than $75 require a deposit of half the total amount. The deposit is non-refundable; as the deposit is required before production of your order begins. The initial deposit is then credited towards your final balance. The remaining balance is due in full before the order is shipped.
Balances can be paid via Chase Quick Pay, PayPal, or Venmo
When using Chase Quick Pay, send payments to firstname.lastname@example.org. Venmo payments should be sent to @pourvous. When using PayPal, a service fee may be applied to your order balance. PayPal orders should also be sent to email@example.com. Receipts will be issued within one day of payments.
Custom Order Policy
Please allow a four-week production period for all orders to ensure quality of work and seven weeks for wedding/formal orders. A rush fee of $20 per week will be charged for any order placed with a shorter deadline. All orders are allowed three proofs. During the proofing process, changes to your design and order can be made. If additional proofs are required, a $20 fee per additional proof may apply.
Pour Vous trusts our customers will make sure that their spelling, grammar, color scheme, and all other printed content is correct in the proofs they receive. Customers are responsible for making any and all necessary corrections before indicating their final approval to send the order into production. Pour Vous will not be held accountable for errors in spelling, grammar, color, and all other printed content after the final approval and production is complete. Customers are obligated to pay all original and additional costs in the event that the order needs to be reprinted due to errors that existed in an approved final proof.
Pour Vous offers unique and customized products; most of which are hand crafted. Due to the quality and care put forth on each order, there may be slight variation from piece to piece. All of our products are individually inspected to ensure the highest quality product is delivered to our customers.
Pour Vous ships all products through a 3rd Party Vendor. All orders will be shipped with included insurance and package tracking. Pour Vous shall not be held liable for any damaged products after they have been shipped from our facility. However, consideration may be given on a case by case basis to address issues with shipping. Please be prepared to provide pictorial evidence and/or correspondence from the shipping company once receipt of your order has been completed.
Pour Vous reserves the right to use all products designed and produced by its staff for advertising and marketing purposes. If the customer is opposed to any aspect of their specific design being used in this manner, the customer must notify us in writing at the time of the order placement.